h177 Privacy Policy — Your Data, Protected

1. Introduction

h177 ("we", "us", "our") operates the online casino and sports betting platform at h177.bio (the "Platform"). We are committed to protecting the personal information of all users who access, register on, or transact through the Platform, including players located across Bangladesh in cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur.

This Privacy Policy ("Policy") describes how h177 collects, uses, stores, and shares your personal data. By using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue your use of the Platform immediately and contact h177 support to close your account.

2. Information We Collect

h177 collects personal information through two channels: information you provide directly when you use the Platform, and information collected automatically as you interact with it. The categories we collect include:

• Identity information: your full name, date of birth, and a government-issued identity document when required for KYC verification.
• Contact information: your mobile number, email address, and, where provided, your physical address in Bangladesh.
• Financial information: transaction records including deposit amounts, withdrawal requests, masked payment method identifiers (such as your bKash or Nagad account number), and account balances.
• Technical information: your IP address, device type, operating system, browser type, session duration, and pages visited within the Platform.
• Gaming activity: your betting history, game preferences, wins and losses, responsible gaming settings, and self-exclusion status where applicable.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required by law or by our responsible gaming obligations.

3. How We Use Your Information

h177 uses the personal information we collect for the following purposes:

• Account administration: to create, maintain, and verify your h177 account, including age verification to confirm you are 21 years of age or older.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records.
• Legal compliance: to fulfil our anti-money-laundering (AML), Know Your Customer (KYC), and responsible gaming obligations under applicable law.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the h177 product experience for all Bangladeshi players.
• Customer support: to respond to your queries, complaints, and requests submitted to the h177 support team.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have consented. You may opt out at any time via your account settings or by contacting support.

4. Legal Basis for Processing

h177 processes your personal data on one or more of the following legal bases:

• Contract performance: processing is necessary to fulfil the contract between you and h177, including account registration, payment processing, and service delivery.
• Legal obligation: processing is necessary to comply with applicable laws and regulations including AML and KYC requirements.
• Legitimate interests: processing is in h177's legitimate interest for platform security, fraud prevention, responsible gaming monitoring, and product improvement, provided those interests do not override your fundamental rights.
• Consent: where h177 sends optional marketing communications, we rely on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

h177 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

• Payment processors: we share necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card scheme operators to process transactions. These providers are contractually bound by data protection obligations.
• Game providers: we share anonymised or pseudonymised session data with game content providers such as Pragmatic Play and Evolution Gaming for technical integration purposes only.
• Regulatory and law enforcement bodies: we may disclose your personal data to competent authorities when required by applicable law, a court order, or a formal law enforcement request.
• Fraud prevention services: we may share data with specialist fraud detection partners to protect h177 and its players from financial crime, identity theft, and account takeover.

Any third party that receives personal data from h177 is contractually required to handle it in accordance with applicable data protection standards. h177 does not permit third parties to use your data for their own independent marketing purposes.

6. Payment Data and Financial Privacy

h177 treats payment-related data with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or a bank transfer, your mobile wallet account numbers and bank details are stored in masked format. h177 never stores your full mobile banking PIN, internet banking password, or card CVV number. All financial data transmitted between your device and h177's platform is protected by 256-bit SSL encryption.

Transaction records are retained for the minimum period required by applicable AML and financial record-keeping regulations. Once the retention period elapses, financial records are securely deleted or anonymised in accordance with h177's data retention schedule.

7. Cookies and Tracking Technologies

h177 uses cookies and similar tracking technologies to deliver a functional and personalised experience on the Platform. The types of cookies we use include:

• Essential cookies: required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without preventing you from using the Platform.
• Analytics cookies: used to collect anonymised data about how users navigate the Platform, which pages are most visited, and typical session lengths — helping h177 improve the overall experience.
• Preference cookies: used to remember your settings on the Platform, such as language selection and display options, so you do not need to re-enter them on each visit.

Most modern mobile browsers let you manage or disable cookies through your browser settings. However, disabling essential cookies will prevent you from accessing key features of h177, including your account and payment functions.

8. Data Retention

h177 retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable laws. Specifically: identity and KYC documents are retained for a minimum of five years after account closure; transaction and financial records are retained for the period required under applicable AML legislation; technical logs are typically retained for up to twelve months.

When personal data is no longer required for the purpose for which it was collected and there is no legal basis for continued retention, h177 will securely delete or irreversibly anonymise that data. You may request information about the applicable retention periods by contacting h177 support.

9. Data Security

h177 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include 256-bit SSL encryption for all data in transit, strict access controls limiting which staff can view sensitive player data, regular security assessments of Platform infrastructure, and encrypted storage with secure backups.

While h177 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. In the event of a data breach likely to result in a high risk to your rights and freedoms, h177 will notify affected users without undue delay in accordance with applicable notification requirements.

10. Your Data Rights

As a user of the h177 platform, you have the following rights in relation to your personal data, which you may exercise by contacting h177 support at any time:

• Right of access: you may request a copy of the personal data h177 holds about you, along with information about how it is processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: you may request deletion of your personal data where h177 no longer has a legal basis or legitimate need to retain it.
• Right to restrict processing: you may request that h177 limit how it processes your data in certain circumstances, for example while a complaint is under investigation.
• Right to object: you may object to h177 processing your personal data for direct marketing at any time, and also where processing is based on legitimate interests and your individual circumstances override those interests.

h177 will respond to all data rights requests within a reasonable timeframe. Some requests may require identity verification before h177 can act on them. h177 may refuse a request where applicable law permits, in which case we will explain the reason.

11. Children's Privacy

h177 is strictly for adults aged 21 and above. h177 does not knowingly collect, store, or process personal data relating to persons under the age of 21. If h177 becomes aware that personal data of a person under 21 has been collected, that data will be deleted immediately and the relevant account will be closed. If you believe a person under 21 has registered on h177, please contact support immediately so we can investigate and take appropriate action.

12. Changes to This Privacy Policy

h177 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, h177 will notify registered users via the Platform or by email with at least seven days notice before the change takes effect. The effective date at the top of this Policy will be updated accordingly. Your continued use of h177 after the effective date of any update constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how h177 has handled your personal data, please contact the h177 support team. Our email address is listed in the footer of this page. We aim to respond to all privacy-related enquiries within 14 working days.

h177 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority under applicable law.